4Matrix 4Matrix Support Knowledgebase
Installing 4Matrix & Network Related

Knowledgebase Installing 4Matrix & Network Related

Articles in this category

System Requirements

All data remains in school. 4Matrix is installed locally, and we do not have access to the schools data unless we are providing remote support (for training or technical support etc).   Server Require...

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Does 4Matrix need to be installed on my MIS Server?

No, and there is no benefit to doing so. The SIMS Extract tool that we provide uses the SIMS.ini file to determine the location of the SIMS database.

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Can I use 4Matrix on a Mac?

4Matrix is a Windows application and as such, cannot be installed on Apple devices. There are 2 possible work-arounds: 1) Install 4Matrix on a terminal server and remot

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Can I use multiple databases?

The 4Matrix ‘Database Switcher’ no longer exists as a separate application. Instead, we have now programmed Launcher.exe (when launched), to prompt which database you wish to use, should it detect mor...

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Do I need to install the 4Matrix Network Manager on the same server as the SQL database?

Yes - it is not possible to install them on separate servers.

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Error: 2503 Runscript when not marked in progress

Check the date and time format of the PC/Server where 4Matrix is being installed.  Check that the logged in user who is running the msi has full control over the default temp folder (%temp%)

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Error: Outside the Bounds of the Array

If this shows on clients and when Network Manager is launched, this is usually due to duplicate proxy servers set in the Network Manager. •Launch SQL management Studio (whichever version the school us...

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Error: SQL server fails to install

This can usually be resolved by running the SQL installer outside of the 4Matrix Network Manager wizard. Go to drive:\4Matrix\Files and you'll see SQL_2014.exe Run it a

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How to set 4Matrix up as a shared application

If you want to run 4Matrix from a shared folder, we suggest using a LauncherSettings.xml file like the one below to customise how 4Matrix runs. This is because you will need to stop the auto-update pr...

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How do I install 4Matrix via group policy so that the install doesn't ask any questions?

If you run the standard .msi file with a Silent Parameter it should install without asking any questions. When called via command line using QB it means it will install quietly and with a progress bar...

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How do I configure 4Matrix to work with SIMS?

You do not need to do anything, 4Matrix uses the SIMS.ini file to determine the location of the SIMS database when the SIMS Extract tool is launched from within 4Matrix. Please note that SIMS must be ...

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Moving Servers

Please refer to the Technical Documents section at https://www.4matrix.com/resources   Last revised: 19/02/2019

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Recover SA password

Send the settings file from a client folder to us and we will decrypt it to find out the SA password used.

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Restart SQL Services

To restart the SQL service; Right click My Computer Click Manage

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RM system setup notes

RM schools should set a custom temp folder of C:\Program Files\4Matrix\Temp and set updates to run as the logged in user in the relevant step in the Network Manager wizard. You should then give staff ...

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Settings file is not copying to clients when deploying 4Matrix

Group Policy The client MSI version 3.9.5.0 (issued in January 2019) or higher, will automatically deploy the Settings file with the installation, provided it resides in the same folder as the c

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Uninstall 4Matrix

To uninstall 4Matrix go to Control Panel > Programs and Features Choose 4Matrix and select Uninstall Choose 4Matrix Network Manager and se

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Upgrading your SQL Server

Please refer to the Technical Documents section at https://www.4matrix.com/resources   Last revised: 19/02/2019

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Updating the 4Matrix Network Manager

Please refer to the Technical Documents section at https://www.4matrix.com/resources   Last revised: 19/02/2019

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Using 4Matrix over VPN

4Matrix uses a file called Settings to determine which server and database to use. This is located in C:\Program Files\4Matrix. It is encrypted and you can only change the content using the 4Matrix Ne...

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Backing up the 4Matrix database

You can make a backup of your 4Matrix database at any time using the Backup & Restore function in the 4Matrix Network Manager. If you receive an error when making a backup, choose Make Current Us...

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Downloading 4Matrix fails

It is likely that it is being filtered, please white-list *4Matrix.com* and try again. If it cont

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Notification when update is released

If you would like to receive a notification email each time an update for 4Matrix is released, please add a 'Newsletter' contact to your account at www.4matrix.com. It is possible to add more than 1 c...

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How can I check which version of SQL I'm using?

In 4Matrix, go to Help > About 4Matrix and open the Components tab. Under SQL Server check the Version. It will usually be the first 4 digits shown after Microsoft SQL Server.  

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How do I change the proxy settings for 4Matrix?

In the 4Matrix Network Manager click Run Wizard. Skip through the steps until you reach the Proxy Settings - overwrite the address and port if you need to. Finish the wizard and the change will be ins...

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4Matrix Network Manager does not show Firewall Exceptions

This may be related to incorrect or corrupt DLL files, but provided the correct exceptions are made, 4Matrix should work without any problems. The exception rules to make are as follows:

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How do I install 4Matrix using Group Policy?

Please see this link: http://www.advancedinstaller.com/user-guide/tutorial-gpo.html

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4Matrix client application won't install on server and hangs on the 'Please wait while application is preparing for first use' dialogue

Please refer to this article: https://www.bterrell.com/Blog/bid/104853/Resolving-Windows-Installer-Coordinator-on-Terminal-Serve

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4Matrix client unable to update automatically

This article has been moved to a pdf document which can be accessed here: https://www.4matrix.com/help/update_help_new.pdf

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Uninstalling 4Matrix - Error asks for file location

Older Windows applications require the original msi that was used to install the program in order to uninstall as well. If you no longer have access to the original msi, you may be able to use a Windo...

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Deploy 4Matrix silently without Update Service

You can tell the installer to just install the 4Matrix application features, without the Update Service; In command line ADDLOCAL=MatrixApplication

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