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Customer Information: Access Denied when applying update

If you see an Access Denied message when applying updates please see https://www.4matrix.com/node/9305 and raise a ticket if you need further help. Thank you.


Subcategories

 Sales & Accounts
       How much does 4Matrix cost?
       Can we have a demo of 4Matrix?
       Licence in 4Matrix is not updating
       GDPR Compliance Information
       Is there a web based version of 4Matrix?
» More topics
 Installing 4Matrix & Network Related
       System Requirements
       Does 4Matrix need to be installed on my MIS Server?
       How to set 4Matrix up as a shared application
       Settings file is not copying to clients when deploying 4Matrix
       Backing up the 4Matrix database
» More topics
 Launching 4Matrix
       Error: Error 26 unable to connect to database
       Logging in for the first time/demo user password
       Forgotten password/no admin user
       Error: Error 40 4Matrix cannot connect to server and/or database specified in the 4Matrix Settings file
       Updates can't be downloaded at this time
» More topics
 Importing Data
       How do I import Key Stage 2 data?
       Level 6 shows as error in Key to Success import
       Gender column not recognised
       Importing KS4 APS starting points for Y12 and Y13 (2018/19)
       Can I Import Key Stage 2 data/Scaled Scores? How do I use them?
» More topics
 Using 4Matrix
       Progress 8 guidance for 2016/17 and 2017/18 Year 11
       Science not showing in EBacc or Progress 8
       Subject names not complete in Progress 8, EBacc and Borderline
       Progress 8 subject scores - calculations
       Subject Summary Commentaries, Residuals, Distribution etc
» More topics
 Admin Tools
       How do I delete all grades/results for one subject?
       Unable to merge subjects
       Edit Series Error: Date and time format
       How are Key Stage 2 Fine Points calculated?
       Setting up User accounts
» More topics
 Exporting Data
       How do I export data from 4Matrix?
       Exported spreadsheet COUNTA formula is not working as expected
       Numbers are formatted as text in the exported file
 Infinity
       4Matrix Infinity Setup: General Information and Features
       Seating Plans: A Quick Guide
       4Matrix Infinity Setup: Which URL should I be using to access 4Matrix Infinity?
       4Matrix Infinity Setup : Pre-Requisites
       4Matrix Infinity Setup: Does Infinity have to be installed on the same server as the 4Matrix database?
» More topics

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Top Knowledgebase Articles

 Views
How do I import Key Stage 2 data? 2085
Progress 8 guidance for 2016/17 and 2017/18 Year 11 1244
System Requirements 943
How do I export data from 4Matrix? 716
Error: Error 26 unable to connect to database 605
How much does 4Matrix cost? 543

Latest Knowledgebase Articles

 Date added
Error: 4Matrix already contains entries for some subjects / Multiple Entries 10/06/2019 14:04:53
4Matrix client unable to update automatically 14/02/2019 16:12:45
Merging Pupils 22/01/2019 11:00:59
Key Stage 5 Value Added errors after update 3.9.4.8/3.9.4.9 (November 2018) 30/11/2018 16:50:53
Seating Plans : Target Subject Dropdown is empty/incomplete 29/11/2018 17:31:02
Seating Plans: A Quick Guide 29/11/2018 17:04:39
 

 
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