Customer Information: Client MSI not installing - RESOLVED (27/11/19 11.30am)

The issue with the client MSI not installing and saying it cannot start the Update Service has now been resolved. Please re-download the MSI and use the latest version to deploy 4Matrix.

Office Closure Notice

Our offices will be closed for 1 day on Thursday 12th December, re-opening at 9am on Friday 13th December. Support requests should be submitted through the Helpdesk in the usual way and we will respond as soon as we can.


 Sales & Accounts
       How much does 4Matrix cost?
       Licence in 4Matrix is not updating
       Can we have a demo of 4Matrix?
       GDPR Compliance Information
       Is there a web based version of 4Matrix?
» More topics
 Installing 4Matrix & Network Related
       System Requirements
       Does 4Matrix need to be installed on my MIS Server?
       How to set 4Matrix up as a shared application
       Settings file is not copying to clients when deploying 4Matrix
       4Matrix client unable to update automatically
» More topics
 Launching 4Matrix
       Error: Error 26 unable to connect to database
       Logging in for the first time/demo user password
       Forgotten password/no admin user
       Error: Error 40 4Matrix cannot connect to server and/or database specified in the 4Matrix Settings file
       Updates can't be downloaded at this time
» More topics
 Importing Data
       How do I import Key Stage 2 data?
       Level 6 shows as error in Key to Success import
       Gender column not recognised
       Importing KS4 APS starting points for Y12 and Y13
       Can I Import Key Stage 2 data/Scaled Scores? How do I use them?
» More topics
 Using 4Matrix
       Progress 8 guidance for 2016/17 and 2017/18 Year 11
       Science not showing in EBacc or Progress 8
       Subject names not complete in Progress 8, EBacc and Borderline
       Subject Summary Commentaries, Residuals, Distribution etc
       Progress 8 subject scores - calculations
» More topics
 Admin Tools
       How do I delete all grades/results for one subject?
       Unable to merge subjects
       Edit Series Error: Date and time format
       How are Key Stage 2 Fine Points calculated?
       Setting up User accounts
» More topics
 Exporting Data
       How do I export data from 4Matrix?
       Exported spreadsheet COUNTA formula is not working as expected
       Numbers are formatted as text in the exported file
       4Matrix Infinity Setup: General Information and Features
       Seating Plans: A Quick Guide
       4Matrix Infinity Setup: Which URL should I be using to access 4Matrix Infinity?
       4Matrix Infinity Setup : Pre-Requisites
       4Matrix Infinity Setup: Does Infinity have to be installed on the same server as the 4Matrix database?
» More topics

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Latest Knowledgebase Articles

 Date added
Deploy 4Matrix silently without Update Service 26/11/2019 16:44:45
Error: Length of the data to decrypt is invalid 15/10/2019 08:20:55
Custom Report Builder 01/10/2019 11:07:12
Error: 4Matrix already contains entries for some subjects / Multiple Entries 10/06/2019 13:04:53
4Matrix client unable to update automatically 14/02/2019 15:12:45
Merging Pupils 22/01/2019 10:00:59

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