Customer Notices (Updated 5th December)

1) ***Our offices will be closed for a day on Thursday 13th December. We will re-open as normal from 9am on Friday 14th December.***

2) No Progress 8 for Y7, Y8 or Y9? Please see 

3) For Subject Progress 8 scores reporting as NaN or -∞ please see

4) For Key Stage 5 Value Added issues after applying updates and please see

5) If you do not receive email confirmation when submitting a ticket or any form of response within 3 hours, please check your junk/spam folder.


 Sales & Accounts
       How much does 4Matrix cost?
       Can we have a demo of 4Matrix?
       Licence in 4Matrix is not updating
       GDPR Compliance Information
       Is there a web based version of 4Matrix?
» More topics
 Installing 4Matrix & Network Related
       4Matrix unable to update/updates failing
       System Requirements
       Does 4Matrix need to be installed on my MIS Server?
       How to set 4Matrix up as a shared application
       Settings file is not copying to clients when rolling out 4Matrix
» More topics
 Launching 4Matrix
       Error: Error 26 unable to connect to database
       Logging in for the first time/demo user password
       Forgotten password/no admin user
       Error: Error 40 4Matrix cannot connect to server and/or database specified in the 4Matrix Settings file
       Updates can't be downloaded at this time
» More topics
 Importing Data
       How do I import Key Stage 2 data?
       Level 6 shows as error in Key to Success import
       Gender column not recognised
       Importing KS4 APS starting points for Y12 and Y13 (2018/19)
       Can I Import Key Stage 2 data/Scaled Scores? How do I use them?
» More topics
 Using 4Matrix
       Progress 8 guidance for 2016/17 and 2017/18 Year 11
       Science not showing in EBacc or Progress 8
       Subject names not complete in Progress 8, EBacc and Borderline
       Progress 8 subject scores - calculations
       Subject Summary Commentaries, Residuals, Distribution etc
» More topics
 Admin Tools
       How do I delete all grades/results for one subject?
       Edit Series Error: Date and time format
       Unable to merge subjects
       How are Key Stage 2 Fine Points calculated?
       Setting up User accounts
» More topics
 Exporting Data
       How do I export data from 4Matrix?
       Numbers are formatted as text in the exported file
       Exported spreadsheet COUNTA formula is not working as expected
       Seating Plans: A Quick Guide
       4Matrix Infinity Setup: General Information and Features
       4Matrix Infinity Setup: Does Infinity have to be installed on the same server as the 4Matrix database?
       4Matrix Infinity Setup: Which URL should I be using to access 4Matrix Infinity?
       4Matrix Infinity Setup: Can 4Matrix host Infinity for us?
» More topics

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