4Matrix 4Matrix Support
Knowledgebase

Knowledgebase

Sales & Accounts
Installing 4Matrix & Network Related
Launching 4Matrix
Importing Data
Using 4Matrix
Admin Tools
Exporting Data
Infinity
Fusion
  • Top articles
  • Latest articles
System Requirements

Category: Installing 4Matrix & Network Related

All data remains in school. 4Matrix is installed locally, and we do not have access to the schools data unless we are providing remote support (for training or technical support etc).   Server Require...

1,608
(19)
How do I export data from 4Matrix?

Category: Exporting Data

Most tools provide an Export function in the File menu, in the top left of the display. This will generally provide an .xls file of the data that you see on screen. It is also possible to save to vari...

1,117
(15)
Error: Error 26 unable to connect to database

Category: Launching 4Matrix

Check that the Settings file was installed with the Client - go to the 4Matrix folder and check it exists, and that it's larger than 0kb. Go to step 5 if it's not there or shows as 0kb. Open the 4Matr...

992
(14)
How much does 4Matrix cost?

Category: Sales & Accounts

The standard cost of a one-year licence for 4Matrix is just £1195 +VAT for any size school and any number of users. The cost includes a full year of use, use of our support materials, upgrades which ...

865
(16)
How do I delete all grades/results for one subject?

Category: Admin Tools

Make sure that you are using the series that you wish to remove the grades from.  Go to Admin > Edit Subjects Select the subject to remove grades from on the left and click Delete in the top right....

715
(16)
GDPR Compliance Information

Category: Sales & Accounts

Please refer to this article in the first instance: http://www.4matrix.com/node/5167 We are registered with ICO and we believe that our procedures are generally compliant with Data Protection requirem...

667
(13)
Arbor Extract Tool Now Available! (07/01/2021)

Category: Importing Data

We are pleased to confirm that an Arbor Data Extract Tool is now available to 4Matrix schools.   If your school uses Arbor and you would like to use this new feature, please follow these steps.   You...

278
(0)
Year 7 (2020/21) – Baselines and Progress Measures

Category: Using 4Matrix

We are aware that schools are exploring options for target setting and tracking for new Year 7 who had their KS2 national tests cancelled. Whichever method you use to set your target grades, you can i...

237
(0)
Can I import Year 14 into 4Matrix?

Category: Importing Data

Information correct as at 21/09/2020 Year 14 students can be accounted for in two different ways in 4Matrix, depending on the requirements of the school; 1. Using a separate Y14 year group/series 2....

89
(1)
Importing KS4 APS for KS5 Progress Measures (Current Y13 2020/21 and Older Cohorts)

Category: Importing Data

Information correct as at 21st September 2020 Please use this guide to import KS4 APS figures for Year 13 in the 2020/21 academic year and older cohorts. If you need to import KS4 APS for new Ye...

173
(0)
Importing KS4 APS for KS5 Progress Measures (Current Y12 2020/21)

Category: Importing Data

Information correct as at 21st September 2020 This guide applies to Year 12 in the 2020/21 academic year.    If you need to import KS4 APS for current Year 13 in the 2020/21 academic year or older c...

348
(0)
Scaled Scores: Prior Attainment Bands not calculating

Category: Admin Tools

Scenario:KS2 Scaled Scores havee been imported from Key To Success and then used Admin > Edit Markbook > Calculate to convert to legacy Fine Points.However, whilst the KS2 English and Maths scor...

347
(2)