Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

How to add results to an existing series

4Matrix Cloud

If you need to add a small number of results to an existing course, refer to option 1. If you need to add a large number of results for a new or existing course, refer to option 2.

Option 1: You can manually add, remove and edit grades via Admin > Edit Results.

  • Select the relevant Academic Year and Series in the Data Selection panel to ensure you're working with the correct series and pupils.
  • Go to Admin > Edit Results.
  • In the top-right of the screen, select Enable Edit Mode.
  • You can now use the grid in the same way you'd use a spreadsheet; add, remove and edit grades accordingly.
  • Click Save Changes in the top-right once complete.
  • A confirmation message will be displayed.

Option 2: Results can be imported using a spreadsheet via Admin > Import Data. It doesn't matter if the course already exists in the series or not, you can follow these instructions to add grades to a series.

The following data columns must be included in the spreadsheet: 

  • Surname
  • Forename
  • Sex
  • UPN
  • Course [name], with the results/grades for each pupil
  • Additional courses as required

Import the spreadsheet via Admin > Import Data.  Select Upload file and drag and drop your spreadsheet into the boxAt Step 2 ensure the bullet is selected for ‘Results’ and select the appropriate academic year and EXISTING series to add the grades to. In Map Data, all columns should auto-map, unless you are importing a new course, in which case you can create the course as part of this process. Complete the import wizard.

 

18/09/2025