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Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

Knowledgebase 4Matrix Cloud

Articles in this category

4Matrix Cloud - Rollout (Updated 08/07/2026)

In this topic: Introducing 4Matrix Cloud Rollout and Development

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Import flags all dates as invalid

If the import flags all dates (DOB, Admission Date, etc) as invalid, it could be because your browser is not using the standard UK Date/Time format. Microsoft Edge To change the date and time settings...

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4Matrix Cloud updated with 2024 Provisional Attainment 8 and EBacc VA Targets

All series from 2023-4 onwards using the 'Default' settings for performance measures will use the new P8 and EBacc targets automatically. However, you must use the 'Recalculate' function to force all ...

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How to import attendance data

4Matrix Cloud Pupil

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How to import KS2 data (Scaled Scores)

4Matrix Cloud

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How to exclude a pupil from Performance Measures calculations, but show in analysis tools

4Matrix Cloud In 4Matrix Cloud, it is possible for a pupil to be visible in some tools but not include

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How to download a spreadsheet of the data tools

4Matrix Cloud Tools displaying a table view can be exported to a spreadsheet using the blue down arrow icon in the top right corner of the display. The downloaded file is automatically named using the...

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How to delete a series

4Matrix Cloud Deleting series in 4Matrix Cloud cannot be undone and should completed with caution.  To delete a series: Select the relevant Academic Year in the Data Selection panel to ensure you're ...

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Classes are not being listed in Course Overview

4Matrix Cloud For classes to show in the Course Overview tool, a Course must be linked to it's classes using a Subject tag. The following instructions will need to be completed by a 4Matrix Admin user...

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Can I delete an academic year?

4Matrix Cloud Yes, it is possible to delete an Academic Year. This should be completed with caution as it cannot be undone. We recommend contacting us to discuss this process before taking any action....

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How to delete all results for a course in a specific series

4Matrix Cloud Results can be edited manually via the Admin > Edit Results tool, however, to remove all grades for a single course in bulk: Select the relevant Academic Year in the Data Selection p...

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How to edit results manually

4Matrix Cloud You can manually add, remove and edit grades via Admin > Edit Results. Select the relevant Academic Year and Series in the Data Selection panel to ensure you're working with the corr...

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How to rename a series

4Matrix Cloud To rename a series: Select the relevant Academic Year in the Data Selection panel to ensure you're working with the correct cohort. Go to Admin > Series. Find t

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How to change the visibility of a series / who can see a series

4Matrix Cloud Restricting access to series is controlled via the Roles function. This is particularly useful for embargoing results series. Option 1: During import When creating your series in the imp...

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Classes are not showing on the Dashboard for teachers

4Matrix Cloud For classes to show on the Dashboard for specific users, the user account must be linked to a Staff Tag. Staff Tags are imported with an MIS import; they are not users.  Go to Admin >...

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How to create a custom group / intervention group

4Matrix Cloud T/o create custom intervention groups: Select the relevant Academic Year in the Data Selection panel to ensure you're working with the correct cohort. Go to Admin > Groups.

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How to add results to an existing series

4Matrix Cloud If you need to add a small number of results to an existing course, refer to option 1. If you need to add a large number of results for a new or existing course, refer to option 2. Optio...

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How to update demographics for a series after an MIS import

4Matrix Cloud In 4Matrix Cloud, running an MIS extract will not retrospectively update demographics for existing series. This is because 4Matrix does not know which series you need to apply the change...

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Uploading data to 4Matrix Fusion from 4Matrix Cloud

Schools can upload data to 4Matrix Fusion from 4Matrix Cloud. Here are the main points to note: Connection management: The connection between a school’s 4Matrix Cloud database and 4Matrix Fusion is c...

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