Accessing 4Matrix from Outside of School (14/07/2020)

Please visit: https://www.4matrix.com/news/remoteaccess

In-light of the current situation, we are extending the free-use period of 4Matrix Infinity for all schools until September 2020.


Import Fixes (14/07/2020)

Error 1: An error occurs when attempting to import data via a spreadsheet into an existing series in which results have already been imported.

Error 2: The Bromcom Extract fails on supplying Bromcom login details.

Please visit https://www.4matrix.com/news/importfix for details on applying a fix.


 Bromcom Extract error at Date Selection

Solution

If you get an error when using the Bromcom Extract tool, after supplying your log in details and reaching the date selection stage, this is most likely due to invalid permissions.

> In Bromcom, go to the Roles and Permissions display (this might be located by clicking the 3 lines in the top right and going to Settings)

> Select the role name and click Edit

> Expand System Security and enable 'Third party access permissions and logs' (if not already ticked)

 

Make sure that it has the following 3rd party access rights ticked:

 

  • CandidateNonEDIResults
  • CandidateResults
  • Candidates
  • CollectionAssociates
  • CollectionExecutives
  • CollectionHierarchy
  • Collections
  • CollectionTypes
  • Ethnicities
  • ExamOptions
  • Languages
  • Locations
  • PersonPhotos
  • PupilPremiums
  • PupiPremiumCalculated
  • Seasons
  • SENStudents
  • Series
  • Staff
  • StudentCorrespondences
  • StudentLearningAims
  • StudentMeals
  • Students
  • Timetable

 

After confirming all the above, try the extract again and contact us if it continues to fail.

 
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