Please visit: https://www.4matrix.com/news/remoteaccess
In-light of the current situation, we are extending the free-use period of 4Matrix Infinity for all schools until September 2020.
Error 1: An error occurs when attempting to import data via a spreadsheet into an existing series in which results have already been imported.
Error 2: The Bromcom Extract fails on supplying Bromcom login details.
Please visit https://www.4matrix.com/news/importfix for details on applying a fix.
If you get an error when using the Bromcom Extract tool, after supplying your log in details and reaching the date selection stage, this is most likely due to invalid permissions.
> In Bromcom, go to the Roles and Permissions display (this might be located by clicking the 3 lines in the top right and going to Settings)
> Select the role name and click Edit
> Expand System Security and enable 'Third party access permissions and logs' (if not already ticked)
Make sure that it has the following 3rd party access rights ticked:
After confirming all the above, try the extract again and contact us if it continues to fail.
Article ID: 179
Category: Importing Data
Date added: 02/11/2018 16:36:00
Views : 248
Rating (Votes): (6)