Notices 20th March 2019

Update 3.9.5.2 has been issued today (20th March) which resolves the following issues:

1) An error message appearing on launch saying it cannot load the login screen

2) The SIMS Extract failing at the point of login

3) Key stage 5 grades not importing

If you still receive any of these errors, please ensure you have updated to 3.9.5.2 prior to contacting us.


 Licence in 4Matrix is not updating

Solution

If you find that 4Matrix is not detecting your new licence it might be because it's unable to connect to our website. Please check that you have white-listed us as *www.4matrix.com*, including the asterisks. 

You can manually update your licence by going to Help > Update Licence Key and putting in your School ID.

You can also log into your account at www.4matrix.com, copy the long licence key from here and paste it into the Help > Update Licence Key dialogue.

Please contact sales@4matrix.com or phone us on 020 3475 4463 if you need to discuss any account-related issues.

 
Was this article helpful? yes / no

Article details

Article ID: 58

Category: Sales & Accounts

Date added: 06/12/2016 15:26:24

Views : 330

Rating (Votes): Article rated 2.8/5.0 (13)

 

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies