Update 126.96.36.199 has been issued today (20th March) which resolves the following issues:
1) An error message appearing on launch saying it cannot load the login screen
2) The SIMS Extract failing at the point of login
3) Key stage 5 grades not importing
If you still receive any of these errors, please ensure you have updated to 188.8.131.52 prior to contacting us.
If you find that 4Matrix is not detecting your new licence it might be because it's unable to connect to our website. Please check that you have white-listed us as *www.4matrix.com*, including the asterisks.
You can manually update your licence by going to Help > Update Licence Key and putting in your School ID.
You can also log into your account at www.4matrix.com, copy the long licence key from here and paste it into the Help > Update Licence Key dialogue.
Please contact email@example.com or phone us on 020 3475 4463 if you need to discuss any account-related issues.
Article ID: 58
Category: Sales & Accounts
Date added: 06/12/2016 15:26:24
Views : 330
Rating (Votes): (13)