Customer Information: Update now live (12/11/2019)

This is a significant update, with some new features and fixes. It contains a host of major the provisional 2019 key stage 5 value added coefficients. The full changelog can be downloaded from

Known issues:

We are aware that some users are having trouble applying this update, please see before logging a ticket. Other reported issues:

1) Importing into a custom field doesn't work and the data is not imported (workaround is to enter the values in relevant column in Edit Pupils)

2) If any pupils have a grade of N in the Edit Markbook, Pupil Display won't print for that pupil

 Renewal Invoice


Our Admin system will automatically send a renewal invoice approximately 6 weeks prior to your licence expiry date. This is sent to the main contact on your 4Matrix account at

In some cases, the main contact may no longer work at the school. If this is the case, please log in and update your details. If you have forgotten your user ID/password, please email us from and internal school address and ask for your account details to be resent.

You can access your renewal invoice on your account page by scrolling to the bottom of the page and using the magnifying glass next to the correct invoice (there may be more than 1 if you have used 4Matrix for several years).

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