Customer Information: Access Denied when applying update

If you see an Access Denied message when applying updates please see and raise a ticket if you need further help. Thank you.

 4Matrix Infinity Setup: Does Infinity have to be installed on the same server as the 4Matrix database?


No - you do not have to install 4Matrix Infinity on the same server as the 4Matrix database.

If you are installing Infinity on a different server, you can download the full installer from

When the 4Matrix Network Manager runs for the first time, it will prompt you to create a new server or use an existing one - choose to use an existing server by supplying the name or IP address. Then, in the next step, tell it to use an existing database. Complete the wizard and you should then be able to set up the web-server section without issue.


Article updated: 06/12/2018

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