Customer Information: Access Denied when applying update

If you see an Access Denied message when applying updates please see https://www.4matrix.com/node/9305 and raise a ticket if you need further help. Thank you.


 Error: Outside the Bounds of the Array

Solution

If this shows on clients and when Network Manager is launched, this is usually due to duplicate proxy servers set in the Network Manager.

•Launch SQL management Studio (whichever version the school uses)

•Log in with Sa/Password account details

•On the left, go to Databases > choose the 4Matrix database > tables > and right click dbo.4Matrix

•Go to Edit Top 200 Rows

•You'll see the proxy details appear in the main window

•Right click the cell, and click delete

•Close SQL management

•Re-open Network Manager

•Work through to the step where you set the proxy, and re-enter it

 
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