Customer Information: Access Denied when applying update (27/08/2019)

If you see an Access Denied message or checking for updates hangs, please use 4Matrix client 3.9.5.7 to deploy 4Matrix. More information: https://www.4matrix.com/node/9311


 Settings file is not copying to clients when deploying 4Matrix

Solution

Group Policy

The client MSI version 3.9.5.0 (issued in January 2019) or higher, will automatically deploy the Settings file with the installation, provided it resides in the same folder as the client MSI.

Client MSIs that are older than 3.9.5.0 are known to have issues with copying the Settings file, so please try 3.9.5.0 (or higher) before contacting us.

LauncherSettings should also deploy automatically with MSI's newer than 3.9.5.0.

A guide to deploying files using Group Policy is available here: https://www.4matrix.com/help/deploy_file.pdf 

 

SCCM

If you're using SCCM to deploy 4Matrix, please see attached PDF.

 

 

Article updated: 16/08/2019

Attachments:
settings_file_help.pdf settings_file_help.pdf

 
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