Customer Information: Update now live (12/11/2019)

This is a significant update, with some new features and fixes. It contains a host of major the provisional 2019 key stage 5 value added coefficients. The full changelog can be downloaded from

Known issues:

We are aware that some users are having trouble applying this update, please see before logging a ticket. Other reported issues:

1) Importing into a custom field doesn't work and the data is not imported (workaround is to enter the values in relevant column in Edit Pupils)

2) If any pupils have a grade of N in the Edit Markbook, Pupil Display won't print for that pupil

 RM system setup notes


RM schools should set a custom temp folder of C:\Program Files\4Matrix\Temp and set updates to run as the logged in user in the relevant step in the Network Manager wizard.

You should then give staff full control over the 4Matrix client folder on each PC e.g. C:\Program Files\4Matrix

If you are allocating the software using the RM Management Console please enter the following code on the security tab for the 4Matrix package, replacing the word ‘Everyone’ with the name of your staff group:


<object name="C:\Program Files\4Matrix" type="1" action="0">

<ace name="Everyone"mask="0x1F01FF" flags="3"></ace></object>


Note for later: If updates fail after following the instructions above, you may need to use a Launcher Settings file.

You can download a customisable Launcher Settings file from the following links:

Update Mode 1: 


Update Mode 2: (note: this must be used with an msi that is later than, available from

Place the LauncherSettings.xml file in C:\Program Files\4Matrix and use Launcher.exe to run 4Matrix. This should solve the problem.

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