Notices 20th March 2019

Update 3.9.5.2 has been issued today (20th March) which resolves the following issues:

1) An error message appearing on launch saying it cannot load the login screen

2) The SIMS Extract failing at the point of login

3) Key stage 5 grades not importing

If you still receive any of these errors, please ensure you have updated to 3.9.5.2 prior to contacting us.


 Updates can't be downloaded at this time

Solution

This is most likely due to the 4Matrix shortcut linking to 4Matrix.exe rather than Launcher.exe.

Solution: Go to C:\Program Files (x86)\4Matrix. Scroll down to Launcher.exe. Right click and choose Create Shortcut.

It will make a shortcut on the desktop. Use this to launch 4Matrix.

 
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Article ID: 172

Category: Launching 4Matrix

Date added: 04/10/2017 08:13:13

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Rating (Votes): Article rated 3.2/5.0 (13)

 

 
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