Customer Information: Access Denied when applying update (27/08/2019)

If you see an Access Denied message or checking for updates hangs, please use 4Matrix client 3.9.5.7 to deploy 4Matrix. More information: https://www.4matrix.com/node/9311


 Updates can't be downloaded at this time

Solution

This is most likely due to the 4Matrix shortcut linking to 4Matrix.exe rather than Launcher.exe.

Solution: Go to C:\Program Files (x86)\4Matrix. Scroll down to Launcher.exe. Right click and choose Create Shortcut.

It will make a shortcut on the desktop. Use this to launch 4Matrix.

 
Was this article helpful? yes / no

Article details

Article ID: 172

Category: Launching 4Matrix

Date added: 04/10/2017 09:13:13

Views : 470

Rating (Votes): Article rated 3.0/5.0 (14)

 

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies