Update 126.96.36.199 has been issued today (20th March) which resolves the following issues:
1) An error message appearing on launch saying it cannot load the login screen
2) The SIMS Extract failing at the point of login
3) Key stage 5 grades not importing
If you still receive any of these errors, please ensure you have updated to 188.8.131.52 prior to contacting us.
This is most likely due to the 4Matrix shortcut linking to 4Matrix.exe rather than Launcher.exe.
Solution: Go to C:\Program Files (x86)\4Matrix. Scroll down to Launcher.exe. Right click and choose Create Shortcut.
It will make a shortcut on the desktop. Use this to launch 4Matrix.
Article ID: 172
Category: Launching 4Matrix
Date added: 04/10/2017 08:13:13
Views : 422
Rating (Votes): (13)