Customer Information: Update now live (12/11/2019)

This is a significant update, with some new features and fixes. It contains a host of major the provisional 2019 key stage 5 value added coefficients. The full changelog can be downloaded from

Known issues:

We are aware that some users are having trouble applying this update, please see before logging a ticket. Other reported issues:

1) Importing into a custom field doesn't work and the data is not imported (workaround is to enter the values in relevant column in Edit Pupils)

2) If any pupils have a grade of N in the Edit Markbook, Pupil Display won't print for that pupil

 SIMS not matching pupils correctly


This might affects schools with hosted SIMS as they have to use the reports from

If there is no MIS ID then the creation of the marksheet generates one automatically, hence it causes issues with pupil matching. 

If you are using a report which was download prior to December 2016 you should either download the latest versions from the link above or add the Admission Number field to the report (in SIMS) prior to running the marksheet.

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