Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

SIMS not matching pupils correctly

This might affects schools with hosted SIMS as they have to use the reports from www.4matrix.com/simsreports

If there is no MIS ID then the creation of the marksheet generates one automatically, hence it causes issues with pupil matching. 

If you are using a report which was download prior to December 2016 you should download the latest versions from the link above or from the link at Step 2 of the SIMS Extract tool.