Customer Information: Update now live (12/11/2019)

This is a significant update, with some new features and fixes. It contains a host of major the provisional 2019 key stage 5 value added coefficients. The full changelog can be downloaded from

Known issues:

We are aware that some users are having trouble applying this update, please see before logging a ticket. Other reported issues:

1) Importing into a custom field doesn't work and the data is not imported (workaround is to enter the values in relevant column in Edit Pupils)

2) If any pupils have a grade of N in the Edit Markbook, Pupil Display won't print for that pupil

 SIMS Extract tool won't launch


After selecting the 'save to' location, there is another tick box that says ‘run from custom location’. Tick this, and then select another location in the field below (it can be the same as the ‘save to’ location) and you should find that this will solve the problem.

Essentially, when you run the sims extract, it changes a couple of the SIMS files in the C:\program files\4Matrix folder - if you don't have permission to write there, it will fail and not open the extract tool. The idea of the 'run from custom location' is that it temporarily copies those files to somewhere where you can write to (you have to specify the location, i.e the same place that you chose to save the extract to).

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