Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

SIMS Extract Error: Could not load file or assembly 'AbstractProcesses.DLL'

This error can occur when clicking Run Extract after choosing a location to save a copy of the Extract to.

This can mean that there is a problem with the SIMS.INI file and we recommend contacting us before carrying out the following steps:

  • Find SIMS.INI in C:\Windows and open with Notepad.
  • Check that the SIMSDOTNETDIRECTORY line includes a folder path.
  • If it is blank, right click SIMS.net (in Start menu or taskbar) and go to Properties to confirm the path.
  • Copy the path and paste into the SIMS.INI file.
  • Restart 4Matrix and try running the extract again.