Customer Information: Access Denied when applying update (27/08/2019)

If you see an Access Denied message or checking for updates hangs, please use 4Matrix client to deploy 4Matrix. More information:

 Duplicate pupils


This is a rare issue. Duplicate pupil records can be created if the Pupil Match function fails to recognise pupils and they are all marked as new, or if the Pupil MIS ID changes randomly, something which may affect hosted SIMS schools (see separate article relating to Admission number).

If the duplicate pupils appear in only 1 series then the quickest way to resolve this is to delete the affected series and re-import it, ensuring that the Pupil Match works correctly. If you are a hosted SIMS school, please download the latest reports from to ensure that the match will work correctly.

If your duplicate pupils appear in more than 1 series then please see article 206 "Merging Pupils"

Was this article helpful? yes / no

Article details

Article ID: 107

Category: Admin Tools

Date added: 07/12/2016 18:03:13

Views : 356

Rating (Votes): Article rated 3.0/5.0 (12)


Powered by Help Desk Software HESK, in partnership with SysAid Technologies