Customer Information: Update now live (12/11/2019)

This is a significant update, with some new features and fixes. It contains a host of major the provisional 2019 key stage 5 value added coefficients. The full changelog can be downloaded from

Known issues:

We are aware that some users are having trouble applying this update, please see before logging a ticket. Other reported issues:

1) Importing into a custom field doesn't work and the data is not imported (workaround is to enter the values in relevant column in Edit Pupils)

2) If any pupils have a grade of N in the Edit Markbook, Pupil Display won't print for that pupil

 User cannot see networked printers and/or correct file directories


This is a known issue with older versions of 4Matrix (specifically Launcher.exe). If updates are run as an Admin user, it logs in using the that same admin account that is specified in the 4Matrix Network Manager to install updates. As a quick fix, restarting 4Matrix should resolve this.

In order to resolve the issue properly we recommend installing the latest version of 4Matrix by re-installing the 4Matrix Network Manager, which in turn will generate the latest client msi. Please refer to the attached PDF for more information on this process. Alternatively, you can download the msi only from the downloads page at - the link is the last paragraph on that page.

For more information on updating the Network Manager, please go to, scroll to the bottom of the page and refer to the 'Technical Help' links section. It shouldn't take longer than 20 minutes to update the Network Manager, depending on your internet speed, and the client can then be redeployed using Group Policy.

Was this article helpful? yes / no

Powered by Help Desk Software HESK, in partnership with SysAid Technologies