Login
Register
4Matrix
4Matrix Support

Hello, how can we help?

Suggested knowledgebase articles:

Submit a ticket

Submit a new issue to a department

View existing tickets

View tickets you submitted in the past

Knowledgebase

  • Top articles
  • Latest articles

Key Stage 2 Prior Attainment Bands with Scaled Scores

Category: 4Matrix Desktop: Admin Tools

*4Matrix includes a function in the Admin > Edit Markbook tool to auto-generate PA Bands from Scaled Scores.* Following the publication of Academic Year 2020/21 Key stage 4 performance on 4th Novem...

17,585
(5)

System Requirements: 4Matrix Desktop

Category: 4Matrix Desktop: Installation and Technical Guidance

In this topic: Server requirements Client requirements General notes SQL installation notes Using Azure and Amazon Web Services to host the database The MIS Extract tools This topic refers to the 4M...

10,233
(1)

Desktop Client and Network Manager Update Help

Category: 4Matrix Desktop: Installation and Technical Guidance

This article provides information on updating both the 4Matrix Desktop client and the 4Matrix Network Manager. If you experience any issues with updating, please work through the following information...

7,281
(11)

4Matrix Infinity Setup: General Information and Features

Category: 4Matrix Infinity: Installation and FAQ

4Matrix Infinity is free for schools that have an active 4Matrix Desktop licence. Key Information 4Matrix Infinity is not a replacement for 4Matrix Desktop The 4Matrix Desktop application is still re...

7,046
(4)

4Matrix Cloud - Rollout (Updated 09/09/2026)

Category: 4Matrix Cloud

In this topic: Introducing 4Matrix Cloud Rollout and Development Key Features and Data Transfer How to Upgrade (Includes Booking Link) Upgrade Costs and Terms Licence Renewal Costs Choosing Not to U...

6,992
(8)

Autumn 2026 CYPMD - Webinars and Resources (Cloud and Desktop Users)

Category: News

CYPMD for both KS4 and KS5 opened on 5th October and closes on 16th October at 5pm. New users may ask what is CYPMD and why is it important? Please see the KSYMD KS4 document attached to help you unde...

401
(0)

Pupil Premium Numbers Do Not Match Between Arbor and 4Matrix

Category: Knowledgebase

You may find that the number of Pupil Premium students in 4Matrix does not match the number shown in Arbor. This can happen when Arbor has not provided a valid start date for the student's Pupil Premi...

55
(0)

4Matrix Cloud Provisional KS4 APS for KS5 Progress Measures (Current Y12 2026/27)

Category: Knowledgebase

This guide applies to Year 12 in the 2026/27 academic year. If you wish to import KS4 APS figures for use with the Value Added performance measure, you can use this guide to generate provisional KS4 A...

112
(0)

4Matrix Cloud Importing KS4 APS for KS5 Progress Measures (Year 13 Academic year 2026/27)

Category: Knowledgebase

As this cohort have nationally published GCSE results it is possible to import them using a GIAP extract. Log into DfE Secure Access, and select GIAP site at https://get-information-pupils.service.go...

103
(0)

4Matrix Cloud Provisional KS4 APS for KS5 Progress Measures (Current Y12 2026/27)

Category: Knowledgebase

This guide applies to Year 12 in the 2026/27 academic year. If you wish to import KS4 APS figures for use with the Value Added performance measure, you can use this guide to generate provisional KS4 A...

91
(0)
View entire Knowledgebase
Go to Administration Panel