1) No Progress 8 for Y7, Y8 or Y9? Please see http://www.4matrix.com/node/6222 

2) For Subject Progress 8 scores reporting as NaN or -∞ please see http://www.4matrix.com/node/6178

3) For Key Stage 5 Value Added issues after applying updates 3.9.4.8 and 3.9.4.9 please see http://www.4matrix.com/node/6229

4) If you do not receive email confirmation when submitting a ticket or any form of response within 3 hours, please check your junk/spam folder.