Login
Register
4Matrix
4Matrix Support

Hello, how can we help?

Suggested knowledgebase articles:

Christmas Opening Times 2024

Our support services will close at 4pm on Friday 20th December. We will open 9am to 3pm on Thursday 2nd and Friday 3rd January. Normal operating hours 9am to 4pm will resume on Monday 6th January. We'd like to wish all our customers a restful Christmas break.

Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

  • Top articles
  • Latest articles
Key Stage 2 Prior Attainment Bands with Scaled Scores

Category: Admin Tools

*4Matrix includes a function in the Admin > Edit Markbook tool to auto-generate PA Bands from Scaled Scores.* Following the publication of Academic Year 2020/21 Key stage 4 performance on 4th Novem...

11,991
(5)
4Matrix Infinity Setup: General Information and Features

Category: Infinity

4Matrix Infinity is free for schools that have an active 4Matrix Desktop licence. Key Information 4Matrix Infinity is not a replacement for 4Matrix Desktop The 4Matrix Desktop application is still re...

5,536
(4)
Importing Key Stage 2 Data for use with Key Stage 4 Progress Measures

Category: Importing Data

We strongly recommend importing KS2 using information from Get Information About Pupils (GIAP) where possible. You can download your KS2 Prior Attainment data from the GIAP site and import it into 4Ma...

4,556
(4)
Client and Network Manager Update Help

Category: Installing 4Matrix & Network Related

This article provides information on updating both the 4Matrix Desktop client and the 4Matrix Network Manager. If you experience any issues with updating, please work through the following information...

4,443
(11)
How do I export data from 4Matrix?

Category: Exporting Data

Most tools in 4Matrix Desktop provide an Export function in the File menu, in the top left of the display. This will generally provide an .xls file of the data that you see on screen. It is also possi...

3,575
(17)
Import flags all dates as invalid

Category: 4Matrix Cloud

If the import flags all dates (DOB, Admission Date, etc) as invalid, it could be because your browser is not using the standard UK Date/Time format. Microsoft Edge To change the date and time settings...

25
(0)
CYPMD - OCT 2024 Check Your Performance Measures Data

Category: DfE

What is the October Checking Exercise? The exercise provides an opportunity for schools to check that the DfE have attributed the correct pupils and results to their school for the purpose of calculat...

434
(0)
Exams Results - Preparing and Importing

Category: Exam Results

Our annual Results Day Guidance documents are now available to download in PDF format from the following link: https://www.4matrix.com/resultsdays The above link includes pre-checks and the main resul...

454
(1)
CYPMD - June 2024 Check Your Performance Measures Data

Category: DfE

What is the June Checking Exercise? Every year the DfE run an exercise for schools to check that the cohort in their published results data is based on is correct.  It gives schools the chance to view...

5,796
(0)
Importing Assessment Data into 4Matrix Desktop

Category: Importing Data

4Matrix provides analysis of assessment data, predictions, targets, exam results and more. All assessment data must be imported using spreadsheets. Exam results can be imported via an MIS extract, det...

541
(0)
View entire Knowledgebase
Go to Administration Panel