If you see an Access Denied message when applying updates please see https://www.4matrix.com/node/9305 and raise a ticket if you need further help. Thank you.
These errors are usually non-specific and may require a Support Agent to check.
First of all, check you're using the latest version of 4Matrix by going to Help > About 4Matrix and cross-reference this with the version shown at www.4matrix.com/downloads
The most common causes for these errors are:
Go to Admin > Edit Subjects and check the subject names in use. Make sure there are no 2 subjects called the same thing and rename them if there are.
If the problem persists, in Edit Subjects click on the first subject in the list and use the down arrow key to scroll through and check the Weight field in the top right of this display. Contact us if any show as 0.
Finally, in Admin > Edit Pupils, check that there are no custom fields in use without a name i.e. the field name is blank, and make sure that you are not using a default 4Matrix field name such as Photo, UPN, class etc.
If none of the above appear to be the cause of fail to resolve the problem, please provide us with the following information:
When does the error occur and in which tool?
Does it occur when opening the tool or when trying to use particular functionality such as the Groups control?
Does the same error occur for all users?
Is the problem related to a specific series?
Article ID: 160
Category: Using 4Matrix
Date added: 19/01/2017 16:41:40
Views : 273
Rating (Votes): (12)