Customer Information: Access Denied when applying update

If you see an Access Denied message when applying updates please see https://www.4matrix.com/node/9305 and raise a ticket if you need further help. Thank you.


 How can I overwrite or remove the values from a custom field?

Solution

It is not possible to set custom field values back to 'blank' without a 4Matrix Support Agent intervening.

If you try to import data for your custom field with nothing in the corresponding cells in your spreadsheet, these are ignored by 4Matrix and the original values will remain. However, it is possible to use a '/' symbol, '0' or 'null' if you require a quick fix.

 

 
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