Customer Information: Update now live (12/11/2019)

This is a significant update, with some new features and fixes. It contains a host of major the provisional 2019 key stage 5 value added coefficients. The full changelog can be downloaded from

Known issues:

We are aware that some users are having trouble applying this update, please see before logging a ticket. Other reported issues:

1) Importing into a custom field doesn't work and the data is not imported (workaround is to enter the values in relevant column in Edit Pupils)

2) If any pupils have a grade of N in the Edit Markbook, Pupil Display won't print for that pupil

 Validate Data throws lots of errors


The most common reason for this is incorrect subject mappings, whether deliberate or accidental. 

For example, you may be importing 9-1 grades for English Language, but you have accidentally chosen the A*G version in the subject mapping. The easiest way to check is to click on a grade in an affected column and look at the available options to change to. 

If you need to amend your mappings, go back a step and re-map affected subjects. 

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