Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

Validate Data throws lots of errors

The most common reason for this is incorrect subject mappings, whether deliberate or accidental. 

For example, you may be importing 9-1 grades for English Language, but you have accidentally chosen the A*G version in the subject mapping. The easiest way to check is to click on a grade in an affected column and look at the available options to change to. 

If you need to amend your mappings, go back a step and re-map affected subjects.