If you see an Access Denied message when applying updates please see https://www.4matrix.com/node/9305 and raise a ticket if you need further help. Thank you.
If you find that making a change in any of the Admin tools (such as Edit Results) doesn't seem to stick, it may mean that you need to restart the 4Matrix database. For example, if changing a grade for a pupil to an A from a B in Edit Results doesn't seem to apply when looking at Results Overview, and on going back to Edit results, it has reverted back to a B grade.
Your IT dept should be able to do this using the 4Matrix Network Manager Database tools; Set Database Offline and Set Database Online.
This problem may also apply to importing series, in that after completing an import, the new series does not seem to exist.
Article ID: 97
Category: Admin Tools
Date added: 07/12/2016 16:25:26
Views : 129
Rating (Votes): (12)