Customer Information: Client 3.9.6.2 MSI not installing - RESOLVED (27/11/19 11.30am)

The issue with the 3.9.6.2 client MSI not installing and saying it cannot start the Update Service has now been resolved. Please re-download the MSI and use the latest version to deploy 4Matrix.


Office Closure Notice

Our offices will be closed for 1 day on Thursday 12th December, re-opening at 9am on Friday 13th December. Support requests should be submitted through the Helpdesk in the usual way and we will respond as soon as we can.


 How do I remove a pupil from a series?

Solution

It is possible to simply remove a pupil from analysis in the active series by marking them as 'Off Roll' using Admin > Edit Pupils, select the pupil and go to Actions > Mark as Off Roll.

Alternatively, you can remove them from a series, or all series, using Actions > Delete Pupil. A pop-up will appear asking you if you want to remove them from the active series only or all series.

In situations where a pupil has left the school but is included in older series, we recommend keeping them in the older series because it is a record of whole-school performance from that moment in time.

 
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