Summer Holidays Support Hours

From Monday 20th July to Wednesday 2nd September, our support services (tickets, live chat and telephone) will be available from 9am to 3pm.

We will provide extended support hours during results days as follows:

  • Wednesday 12th August (GCE Results): 8:00am to 5:00pm
  • Thursday 13th August (GCE Results): 8:00am to 5:00pm
  • Wednesday 19th August (GCSE Results): 8:00am to 5:00pm
  • Thursday 20th August (GCSE Results): 8:00am to 5:00pm

 

Error: 4Matrix already contains entries for some subjects / Multiple Entries

If the Arbor, Bromcom or SIMS extract produces multiple results for the same subject, or if you’re adding results to a series containing early entries, you will see a prompt like the one shown below.

You must identify which grade you wish to use for each pupil. There are 2 ways to do this. The first is to select the grade for each pupil individually, per subject. Expand the subject by clicking the small arrow to the left of the subject name, and the pupils will appear underneath. Then use the tick boxes to select the desired grades.

The second option is to use the 'Approve All' button. 

Repeat for all subjects with duplicate results. 

Remember to choose the result that corresponds to how you wish 4Matrix to handle your results for the series, particularly consider the DfE early entry discounting rules. At Step 1 of the import process, if you chose ‘First Entry – All Subjects’, choose the corresponding ‘First Result’ in this dialogue.

Notes on Exam Result Dates

The SIMS and Arbor Extracts import the result date for each grade.

The Bromcom Extract DOES NOT import the result date for each grade - it uses the SEASON date. This is significant because it means that 4Matrix may not be able to automatically apply correct discounting where a pupil has entered more than once for the same qualification or has studied 2 subjects from the same 'family' (as defined by a subject's discount code) in the same season.

Result dates can be checked and corrected once the import is complete using the Admin > Edit Results tool.

 

Article revised: 04/06/2024

 

Article Details

Article ID:
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Date added:
10/06/2019 14:04:53
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