Customer Notices (Updated 5th December)

1) ***Our offices will be closed for a day on Thursday 13th December. We will re-open as normal from 9am on Friday 14th December.***

2) No Progress 8 for Y7, Y8 or Y9? Please see http://www.4matrix.com/node/6222 

3) For Subject Progress 8 scores reporting as NaN or -∞ please see http://www.4matrix.com/node/6178

4) For Key Stage 5 Value Added issues after applying updates 3.9.4.8 and 3.9.4.9 please see http://www.4matrix.com/node/6229

5) If you do not receive email confirmation when submitting a ticket or any form of response within 3 hours, please check your junk/spam folder.


 Seating Plans : Target Subject Dropdown is empty/incomplete

Solution

Please ensure you have applied the appropriate 'Subject Tag' to your subjects using the client 4Matrix > Admin > Edit Subjects tool.

Subject and Staff can be managed in the Admin > Edit Timetable tool.

Subject and staff tags can be applied to subjects and classes using Admin > Edit Subjects and Admin > Edit Classes.

Please contact us if you require assistance in relation to this.

 

Article updated: 06/12/2018

 
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