Notices 20th March 2019

Update 3.9.5.2 has been issued today (20th March) which resolves the following issues:

1) An error message appearing on launch saying it cannot load the login screen

2) The SIMS Extract failing at the point of login

3) Key stage 5 grades not importing

If you still receive any of these errors, please ensure you have updated to 3.9.5.2 prior to contacting us.


 4Matrix Infinity Setup: Why can't I login using AD Credentials

Solution

1) Please ensure you are running the latest version of Infinity (3.9.4.9). You can check for the updates by clicking the "Check For Updates " button in the 4Matrix Network Manager. 

2) If the server on which Infinity is installed is joined to the domain, Infinity will pick up the AD settings automatically. If not, the "ADDomain" property must be set to the server name in which 4Matrix AD groups were setup. 

 

You can enter the "ADDomain" property value in one of two ways, below:

 

Using File Explorer

1) Click on the Root Folder in 4Matrix Network Manager and open Web config file from the file explorer

2) Search for the word "ADDomain" and enter the server name

 

3) Refresh the site in IIS Manager and try logging in again

4) Note that if you can't save the web config file directly in the folder, try saving it elsewhere on your system and copy the file to Infinity folder, overwriting the existing version

 

Using IIS Manager

1) Open IIS manager and select the Infinity site

2) In the Features view, select Configuration Editor from the Management Console

3) Select appSettings in the top dropdown and expand the count

4) Enter the server name as the value for "ADDomain" property#

5) Close the window and click Apply in the Actions panel (on the right)

6) Refresh the site and try logging in again

 

Please log a support ticket with us if it continues to fail.

 

Article updated: 05/12/2018

 
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