Customer Information: Update now live (11/10/2019)

This is a particularly significant update. It contains a host of major new features and several improvements, including the provisional 2019 Attainment 8 Estimates. The full changelog can be downloaded from Known issues - Please do not log a ticket if your issue is listed here (24/10/2019)

1) Importing data into an existing series causes an error on completing the import (workaround = import into new series)

2) Key Stage 5 Subject Value Added charts not populating with pupils

3) Importing a Missing Qualification causes an error and fails

4) Using the Set Prior Attainment Band option in Edit Markbook for current Y11 is not working as expected

 Error: Subjects Summary won't open and reports error 'no row at position 0'


If you experience this error, along with an error in the Transition Matrices showing an error related to 'auto subject comments', a 4Matrix support consultant will be required to remote onto your system and run a fix. We can do this via the 4Matrix client. Please log a ticket or use our live chat service to request assistance.


For 4Matrix Staff reference:


1) Check the version of 4Matrix..


If or higher:

1) Go to Admin > View Database > Unlock > Run DB Wizard

2) Choose to use the default Schema and run it 

3) Go to the Procedures tab and click Fix


If :

1) Go to Admin > View Database > Unlock > Run DB Wizard

2) Open the Internal Staff > Bugs > Schema folder and copy to the affected client

3) Choose to load a custom schema, load the file and run

4) Go to the Procedures tab and click Fix


If less than check with development team


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