If you see an Access Denied message when applying updates please see https://www.4matrix.com/node/9305 and raise a ticket if you need further help. Thank you.
This error is photo-related and usually implies that an invalid 'string' is stored as the pupils photo in the database. In the series that causes the error, go to Admin > Edit Pupils.
1) Click through each pupil record
2) For any pupils that DO NOT have a photo, go to Actions in the top right and choose Clear Photo
3) Otherwise, if you get an error when clicking on a particular pupil, either with or without a photo, go to Actions > Clear Photo
You may then need to re-import the affected pupils photos. This should resolve the error but please contact us if not.
Article ID: 170
Category: Using 4Matrix
Date added: 12/09/2017 10:09:21
Views : 298
Rating (Votes): (12)