Customer Information: Update now live (12/11/2019)

This is a significant update, with some new features and fixes. It contains a host of major the provisional 2019 key stage 5 value added coefficients. The full changelog can be downloaded from

Known issues:

We are aware that some users are having trouble applying this update, please see before logging a ticket. Other reported issues:

1) Importing into a custom field doesn't work and the data is not imported (workaround is to enter the values in relevant column in Edit Pupils)

2) If any pupils have a grade of N in the Edit Markbook, Pupil Display won't print for that pupil

 Mixing NC Levels and GCSE grades


It is not advised to have NC levels and GCSE grades in the same series, as the analysis for one set of grades will not work for the other. For this reason, it is not possible to import both sets of grades into a single series.

If you are using a mixture of NC levels and GCSE grades to assess students, we would suggest that you create two separate series for your year group, one for each type of grades. You can use the same pupil data and classes for both series but you will need to set one up to use NC levels and the other to use Grades.

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