Customer Information: Access Denied when applying update

If you see an Access Denied message when applying updates please see https://www.4matrix.com/node/9305 and raise a ticket if you need further help. Thank you.


 Error: SIMS Extract unable to extract pupil details successfully

Solution

This may indicate that your SIMS Extract files (which reside with the 4Matrix installation) are corrupt. You should re-install 4Matrix on the affected client or ask us to send you the most recent SIMS files, which will include a handful of DLLs and SIMSExtract.exe's.

 
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